If you are looking for known issues with the Microsoft teams App, you are in the right place. We have organized some commonly known issues into our own article and categorized them to make them easier to find. You can also find information on how to identify and fix bugs you may encounter when using Microsoft Teams.
Below is a collection of key issues. If your issue is not listed there, browse the table of contents or use the filter box on the left to find information about your specific issue.
Table of Contents
1. Teams app does not work on the Android devices
What to do if the Microsoft Teams application does not work on your Android phone
One problem you may encounter when using the Microsoft Teams App on your phone is when it crashes, freezes or does not work properly. All you have to do to fix this is mentioned here-:
First things to do:
- Restart the phone.
- Make sure your phone is running the latest software version.
- Be sure to get the latest Microsoft Teams app update from the Google Play Store.
- Make sure your phone has a good internet connection.
Method 1: Clear data and cache of Microsoft Teams App
You should start the repair by checking if the problem is caused by malfunctioning temporary data. Note that the exact steps may vary for your particular Android device model.
- Remove temporary data from the application
- Now, tap on the Settings.
- You can do this by swiping up from the home screen and tapping the settings icon.
- Next, tap on the Applications and Notifications; you can manage your application settings here.
- Now, tap to see all the applications.
- It will list all the apps installed on your phone.
- Now tap on Microsoft Teams; this step will open the app perdition’s, notification, and storage information.
- Now, tap Storage and Storage; this will open the app storage and access settings.
- Click on Clear Storage, then Clear Cache, and then confirm your action.
- This step will delete all the temporary data stored by the App.
- After resetting the application to its original state, try to check if the problem still exists.
Method 2: Uninstall Microsoft Teams application and then reinstall
Sometimes this problem can be caused by an already corrupted application file. To fix this, you need to uninstall the App and install the latest version from Google Play Store.
After completing the steps listed above, you will successfully fix the Microsoft Teams processor not working on your mobile phone problem.
3. How to set up a group account for children without a phone number
When authenticating or confirming an account configured as a child (by Microsoft Family Systems), one recommendation is that the authentication or validation process should trigger a verification by the Microsoft Family Systems (parent) application – authentication for any other height or representation – by adding a personal phone number Not at all.
You can register the same phone number for two-factor authentication in two or more two different accounts. This way, you will receive SMS when signing in from the new locations. Alternatively, if you prefer, you can install the Microsoft Authentication app for that security bit.
It works well for cooperative accounts but not for a private account – both the cooperative and private Microsoft accounts can be used by teams with the same two-factor authentication phone number. However, two private accounts are not possible in this case.
4. MS Teams on the iPod do not work
You need to install the latest version of iOS because Microsoft Teams requires at least iOS 11 to be compatible with your other Apple device.
5. Why is my contact name not shown in team calls?
Quick fixes
- Check the web application. Open the Teams web version and check if your contacts are visible there.
- Alternatively, go to Calls and see that all your contacts are listed there.
- Sign out of your teams account, wait a few seconds, and then sign in again. See if your contacts appear now.
Re-import your contacts
- Make sure your Outlook address book is in sync with the teams.
- One reason teams may not be able to locate your contacts is to sync Outlook contacts, or teams failed to import.
Start Outlook and select the address book.
- Then click on the first contact and select all the contacts.
- Click on the file and select Add to Contacts. Check your contact list and click Outlook Contacts to make sure all contacts are synced successfully.
- Start the Teams app and go to the list of calls/contacts. Keep in mind that contacts may take a few hours to sync. In rare cases, the entire process may take up to 24 hours.
Alternatively, you can open the Global Address Book from Outlook using the People icon located next to the Meeting Icon. Find Global and open the global address book. Then you select all the users and click Add to Contacts. Alternatively, you can select individual users if you do not prefer to import all the contacts.
Disable the scoped search
MS Team app allows the users to define and set specific restrictions on how to find and interact with other users within the Microsoft Teams organization. This feature is called Scope Search. If it is enabled, turn it off and test whether teams can now find your contacts.
- Launch admin centre of Microsoft Team.
- Nest, select Org-wide Settings,and click on Teams Settings.
- Go to Search and find the following option:
-
- Search directory searches in Teams using Exchange.
- Change it and check the results. Keep in mind that changes may take a few hours to match.
- If you do not have access to the Admin Center, contact your IT Administrator.
- Add a phone number to your contacts.
First, exit from your Team App by right-clicking on the Teams app, then hold down the option and click to exit. Open the application folder, then select Microsoft Teams and then move it to the Trash.
You must delete two items to completely remove arrays for all users on a computer, so make sure you follow all the steps.
- Right-click on the Teams icon in the taskbar and then select Close Window to exit Teams.
- In Windows, click the Start Button,> Settings> Apps.
- Under Applications & Features, search for “Teams“.
- Highlight Microsoft Teams and then select Uninstall.
- A box will appear and then select Uninstall again. A new box will appear, “Do you want to allow this app to make changes to your device” Select Yes.
- Now select Teams Machine-Wide Installer and click Uninstall. Follow the same procedure described in step 5.
Another solution to ensure that the Teams app sync all your contacts is to add a phone number. Keep in mind that this method works whether your contact is affiliated with a company or not. Teams will not sync contacts without a phone number.
6. The use of teams is stuck in ‘loading’ on the Mac
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Force Quit Teams App
If you encounter problems with the Microsoft Teams app and are unable to open the Teams processor on the Mac, the first thing to do is to stop the App from playing in the background. This way, all processes and functions related to the Team App will be stopped by MacOS and will be fixed at the same time, even if any program crashes in the background.
- To exit the Teams app, press all together Option + Command + Esc.
- Select the Microsoft Teams application.
- Click the Force Exit button.
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Remove the panel folder
Another value that adjustment attempts are the removal of cache associated with teams use. Cache files created by the system and the App make the process smoother and faster. However, at all times, the cache can benefit the computer and create problems when using it.
Finder saves folders of all cache files and applications installed on the Mac. Let’s remove the cache from the invention and restart the Mac.
- Open the finder.
- Click Go to Go to Directory.
- Type ~ / library / cache and press the return key.
- Locate and remove the Com.Microsoft.teams folder.
- Similarly, go to ~ / Library / Application Support / Microsoft / Teams and delete the following folders.
- Application cache/cache
- Bubble storage
- Cache
- Databases
- GPUCache
- Scheduled DP
- Local storage
- Tmp
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Microsoft Teams Reinstall
Still, Microsoft Teams of MacBook, Mac will not open? It’s time to remove and reinstall the Teams processor from the Mac. Once uninstalled, please restart the Mac and then download the Teams Processor from the Mac App Store. Deleting the App deletes all the files and folders from the Mac Related Teams application.
- Launch the Finder app.
- Go to the Applications folder.
- Drag the use of Teams App to the trash.
- Right-click on the Trash icon, select Garbage to be empty and make sure the Teams application is removed from the Mac.
- Restart the Mac now.
- Then, open the Microsoft Team Downloads page (Download for desktop) and download the Teams App.
- Install the DMG package file on your Mac and then open it from the Mac Launchpad.
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Use the web of teams
If you are annoyed by the Teams app on Mac, it is better to switch to Teams web instead of spending time fixing Teams apps. The best and quickest solution is to open the Teams website and attend the meeting when the Teams App stops working.
7. Teams audio system is stuck in a custom system with no access to audio/video devices
If your microphone is not detected after updating to Windows 10, you must allow your apps to use it.
To allow applications to access the microphone, follow the below-mentioned steps:
- First, select Start and select Settings> Privacy> Microphone.
- Now, select alternate and enable allows applications to access your microphone.
After granting access to the microphone, select which Microsoft Store apps can access your microphone and grant access to non-Microsoft desktop applications. Desktop apps are set to turn on to access your microphone.
8. Compatibility with Microsoft Teams and Apple AirPods
For the current scenario, AirPods / AirPods Pro, the Teams app is not fully on the list of supported devices: USB audio and video devices. I noticed that a section of users submitted comments like Skype for Business UserVoice and teams UserVoice. Help us to vote on an existing idea to get the relevant team to focus on improving compatibility performance between teams and Airboats devices.
To give you the best experience, Office for Mac supports Apple’s latest versions of macOS, 10.15, 10.14 and 10.13. If you have an unsupported version of macOS, your Office apps will still work, but you will no longer receive any updates, including security updates. Please see this article: Microsoft OS Requirements Office 2019 for Mac and Mac Office 365
9. Teams will not run on Mac OS Catalina v 10.15.4
Breeding steps:
- Open the Rambobox, and the Preloaded teams app tab is empty
- Reloads the Teams tab
- The status bar is ready, but the tape is empty
- Add MS Teams as a new service using https://teams.microsoft.com/. The tab works for a while but remains empty after reloading
10. Those who attended the deleted MS group meeting can still see the conversation history
Unfortunately, there is no way to prevent this. A participant who has been removed from the chat can see previous chat history but will not see new messages in the group.
People who have been removed from the chat can see previous chat history but cannot send new messages, react to messages, and view new conversations or files shared by the group.
Note: If someone leaves the group or is removed from the chat, their messages will be in the group chat history. However, message editing in the group chat will make that message invisible to the former participants.
